Terms of Service

1. Agreement

These terms are a contract between you and Autonomous Axis (a proprietorship registered in Madhya Pradesh, India), the operator of Autonomous DMS. By using Autonomous DMS you agree to them.

If you use the service for a business, you confirm you are authorised to accept these terms on its behalf.

Effective date: 25 August 2026.

2. Billing, taxes & refunds

Plans are billed monthly or annually in Indian Rupees as shown on the pricing page, and are subscriptions for the use of the software (SAC 998314). Prices are exclusive of GST; we add GST at the applicable rate (currently 18%) and issue a GST tax invoice each billing cycle showing our GSTIN (23AVXPG1965A1ZN), the SAC code, the taxable value and the tax charged, so registered businesses can claim input tax credit. Invoices are issued by the proprietor of Autonomous Axis under the above GSTIN.

Place of supply follows your registered state. Customers in Madhya Pradesh are charged CGST and SGST; customers in other states are charged IGST. You must give us your correct business name, state and GSTIN for us to issue a valid tax invoice; you are responsible for the accuracy of the details you provide.

Subscriptions auto-renew at the end of each billing cycle via our payment provider (Razorpay) so your service continues without interruption. You will be notified before a renewal is charged. You may cancel at any time — cancellation stops future renewals, and your plan remains active until the end of the period you have already paid for.

Fees for the current billing period are non-refundable, because the software remains available to you for the whole of that period. Annual plans are offered at a discount (you pay for ten months and use the service for twelve) and are non-refundable once the annual term begins. Any free trial does not automatically convert into a paid charge; you become a paying customer only when you expressly choose a paid plan. If we bill you in error, contact us and we will promptly correct or refund the incorrect amount.

We may change our prices. If a price change affects your plan, we will give you reasonable advance notice before it applies at your next renewal, so you can review, change or cancel your plan beforehand. You can upgrade or downgrade at any time; plan changes take effect from the next billing cycle.

3. Your data and your responsibilities

You own the business data you enter. You are responsible for its accuracy and for having the lawful basis (such as your customer's consent) to store your customers' personal details.

We process your data to provide the service, as described in our Privacy Policy, and we act as your data processor for your customers' personal data — using it only on your instructions.

On termination, you may export your data within 30 days, after which we delete it as set out in the Privacy Policy (subject to any legal retention).

4. Acceptable use

Don't misuse the service, attempt to breach its security, reverse-engineer it, resell it without permission, or use it to break the law or to store data you have no right to store.

Accounts may be suspended or terminated for serious or repeated violations, or where we are required to do so by law.

5. Availability

We work hard to keep the service available and backed up, but it is provided on an "as is" and "as available" basis without a guaranteed uptime unless separately agreed in writing.

Access may be interrupted by planned maintenance, by third-party services we depend on (such as hosting, WhatsApp, payment gateways or government portals like VAHAN), or by events beyond our reasonable control (force majeure).

6. Our liability

To the maximum extent permitted by law, our total liability for any and all claims relating to the service is limited to the fees you paid us in the three months before the claim arose.

We are not liable for indirect, incidental or consequential losses, or for loss of profits, goodwill or data, arising from your use of the service.

Nothing in these terms limits any liability that cannot be limited under Indian law (for example liability for fraud, wilful misconduct, or death or personal injury caused by our negligence).

7. Suspension and termination

You may terminate by cancelling your subscription. We may suspend or terminate your account for non-payment, breach of these terms, or where required by law, giving you reasonable notice where practicable.

On termination, your right to use the service ends; the sections that by their nature should survive (such as liability, data handling and governing law) continue to apply.

8. Changes to these terms

We may update these terms. We will give reasonable notice of material changes (for example in-app or by email). Continued use after the change takes effect means you accept the updated terms.

9. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or relating to them is subject to the exclusive jurisdiction of the competent courts at Umaria district, Madhya Pradesh, India.

10. General

These terms, together with the Privacy Policy and your order/pricing details, are the entire agreement between us. If any part is found unenforceable, the rest continues to apply. You may not assign these terms without our consent; we may assign them to a successor of the business. Our not enforcing a right is not a waiver of it.

11. Contact

For any question about these terms, email support@autonomousdms.com or WhatsApp 9009999578.